Return & Refund Policy

Last Updated: June 2026

At Pressly™, we want you to be satisfied with your purchase. This Return & Refund Policy forms part of our Terms and Conditions and complies with applicable South African consumer protection laws.

1. Standard Returns

Because of the nature of personal garment-care products, Pressly™ does not accept returns for products that have been used, damaged, altered, or are no longer in their original saleable condition unless required by law.

If you have changed your mind about your purchase, you may request a return within 7 days of receiving the product, provided that:

• The product is unused.
• The product is in its original packaging.
• All accessories, manuals, and included items are returned.
• The product shows no signs of use, wear, damage, water exposure, or misuse.
• Proof of purchase is provided.

Approval of change-of-mind returns is at Pressly™'s discretion and subject to inspection upon receipt.

2. Cooling-Off Period for Online Purchases

Where applicable under South African law, customers purchasing online may exercise their statutory cooling-off rights within the prescribed legal period after delivery. The customer must notify Pressly™ in writing before returning the product. Returned products must be unused and in substantially the same condition as supplied.

The customer is responsible for return shipping costs unless the product is defective, incorrect, or damaged on arrival.

3. Defective or Faulty Products

All Pressly™ products are covered by the implied warranty of quality provided under the Consumer Protection Act.

If your product is defective, unsafe, or not fit for its intended purpose within 6 months of delivery, you may be entitled to a repair, replacement, or refund as provided by South African law.

Before any remedy is provided:

• Pressly™ may inspect and test the product.
• Customers may be required to provide photographs, videos, or other evidence of the defect.
• Products showing signs of misuse, negligence, improper storage, unauthorized repairs, modification, abuse, accidental damage, power surge damage, mineral build-up caused by improper water use, or use contrary to the instruction manual may not qualify for a refund, repair, or replacement.

4. Products Not Eligible for Return

The following products may not be returned except where required by law:

• Products damaged through misuse or negligence.
• Products altered or repaired by anyone other than Pressly™ or an authorized service provider.
• Products returned without proof of purchase.
• Products that have suffered damage due to incorrect voltage, improper cleaning, improper storage, or failure to follow operating instructions.
• Products returned with missing components, accessories, or packaging where the return is based solely on a change of mind.
• Clearance, promotional, or discounted items where defects were specifically disclosed before purchase and accepted by the customer.

5. Damaged-on-Arrival Claims

If your order arrives damaged:

• Notify us within 48 hours of delivery.
• Provide clear photographs of the packaging and product.
• Retain all original packaging until the claim is resolved.

Failure to report transit damage within a reasonable period may affect the outcome of the claim.

6. Return Shipping

Defective Products

Where a verified manufacturing defect exists, Pressly™ will arrange collection or reimburse reasonable return shipping costs as required by law.

Non-Defective Products

Customers are responsible for all return shipping costs for change-of-mind returns.

Original shipping fees, courier charges, customs fees, duties, and insurance costs are non-refundable unless required by law.

7. Inspection Process

All returned products are inspected upon receipt.

Pressly™ reserves the right to:

• Refuse returns that do not meet the requirements of this policy.
• Deduct reasonable costs where products are returned in a condition different from that supplied where permitted by law.
• Return products to customers at the customer's expense if the return claim is rejected.

8. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider but are generally completed within 7–14 business days after approval.

Pressly™ may withhold a refund until the returned product has been received and inspected.

9. Warranty Exclusions

The warranty does not cover:

• Normal wear and tear.
• Cosmetic damage that does not affect functionality.
• Damage caused by dropping the product.
• Damage caused by incorrect use.
• Damage caused by improper water use or mineral deposits.
• Commercial or industrial use of a product intended for personal use.
• Consumable components that naturally degrade through normal use.

10. Limitation of Liability

To the maximum extent permitted by South African law, Pressly™ shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Damage to garments arising from misuse of the product.
• Failure to follow the product instructions or safety guidelines.

Nothing in this policy limits any rights that consumers may have under the Consumer Protection Act or any other applicable South African law.

11. Contact Us

For all return, refund, and warranty requests:

Email: support@pressly.co.za
Business Name: Pressly™
Subject Line: Return Request – Order Number

Customers should include:

• Order number
• Full name
• Contact details
• Reason for return
• Photos or videos where applicable